Customer support specialist
Now Hiring in Kansas City
We are an online education company that helps women owned business owners who want consistent income from their passion. Our passion is to grow more profitable and sustainable women owned businesses by simplifying growth for online businesses. We’re growing rapidly and we’re looking for a new member of our team to support our community as we grow.
We’re hiring for the role of Customer Support Specialist to support our operations team.
This is a 40 hours per week position based virtually (work from home) based in Kansas City.
You will work with our team virtually Monday-Friday from 8-5 CST with some flexibility.
You must be:
Upbeat and fun with a positive attitude
Innovative and hungry for new challenges
Self-sufficient and internally motivated
Desiring to cultivate relationships and community
Willing to problem solve and come up with creative solutions
Some of your responsibilities include:
Customer Service & Admin
Answer customer support questions
Point person on podcast and other sponsored content communication
Field collaboration opportunities
Manage calendar and events for both personal and business
Manage Facebook Communities
Admit people into groups
Welcome new members
Answer questions and point people to solutions found inside our programs and free resources
Create engaging content and manage comments
Manage student content
Organize and upload member trainings
Upload member resources including call recordings and documents
Insure all content is up to date
Manage guest experts and schedule events
Increase retention of paid students
Encourage member involvement
Keep members up to date on upcoming events and material
Survey former members
Develop a plan and analyze member churn and opportunities for improvement
Help members get their quick win
Decrease refund rate of new purchases
Surprise and delight customers
Identify and analyze refund trends to find areas of improvement
Encourage customer reviews and testimonies
Other duties as assigned
Systems to be familiar with:
KPI’s related to this role include:
Course completion / student wins
Pay and benefits:
Hourly pay to commensurate with experience.
Retirement options available.
Why You Want to Work Here:
Well, because we’re like really cool. Listen, this company, that started on the floor of Abagail’s office over wine, has seen exponential growth in just three years. We would love for you to be a part of that. We have a no-pants-are-the-best-pants policy, believe that burritos give us life and have never met a puppers we don’t like. We make up words for fun, crush goals, impact the lives of thousands of women and there’s no end in sight. Come be a part of one of the best communities on the internet.
How to apply:
Please fill out the form below. In the “tell us about you section” include your favorite burrito topping. When you are finished hit “apply”. Application deadline December 7th, 2018. We expect a high number of applicants so may the odds be ever in your favor.